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MASTERCLASSES
Travel RevolutionBreak Free XperienceWrite a Book in a Week
BUSINESS
Search Engine OptimizationMillionaire MindsetGrowth HackingBusiness AutoPilotSocial Media Influencer Masterplan
ITSM
IT Service ManagementKey Performance IndicatorsService Level ManagementChange Management
ABOUT
TeamGiving BackSupportQuestions
BLOG
FREE PREVIEW

IT SERVICE MANAGEMENT FOUNDATIONS

Done with overpriced service management courses and implementation projects? Discover a best practice approach that fuelled many IT Service Management implementations for small and large business clients all around the world.

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Learn My Best Practice Service Management Approach

This course gives you the theory behind industry standard service management processes. I'll also equip you with a practical context to apply these skills in your career. You'll be able to implement and improve service management processes! You'll learn the tools to implement and improve your service management processes, sustainably!

PROVEN APPROACH

Completed over fifty IT Service Management implementations around the world.

CUSTOMER FOCUSED

Unique focus on Quick Wins and Accelerated Value for all stakeholders involved.

BACKGROUND & CONTEXT

This course will teach you all the basics you need to know about managing service in your organization.

“You don’t have to be a cynic to accept the statement that many projects fail or do not realize their full potential. Most organizations try to overcomplicate or over-design their processes and technology implementation projects. The successful dynamic between the three key pillars in my approach will enable you to shift from “traditional” approaches to a “best practice” approach.”

- Wilko van de Kamp

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This is a Service Management Awareness Course (not a Certified ITIL Foundation course). Our main goal is not to get you past the Foundation exam, but instead you'll learn a practical, usable approach to service management that you can directly use in your organization.

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THE BEST PRACTICE APPROACH TO SERVICE MANAGEMENT.

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