The single repeatable process of change, managed like a project following a best practice implementation structure.
The reality is that change is happening whether you have a change management process in place or not, so you may as well leverage that momentum of change for something better: improve your service quality through continuous service improvement. Here's a summary of what you will learn in this program:
You will learn how a service organization can apply Change Management as an instrument to monitor and improve service quality.
You'll learn to develop a single repeatable process including workflows, procedures, roles and responsibilities, and policies
You'll learn to leverage the change management process to implement a continuous service improvement cycle.
- Wilko van de Kamp
This training program can be followed by all levels of your organization, but is intended for process managers, owners and coordinators who want to control and manage Change in their service organization, and to start a cycle of continuous service improvement - but are afraid of introducing too much bureaucracy with formalized process models.
Designed with love and a passion to #justfly.